Terms and Conditions

Your Contract with Hills in the Mist Tours

• On receipt of your deposit, subject to availability and at our discretion, Hills in the Mist Tours will reserve your place on your selected arrangements. A contract is only made between you & us upon your booking being confirmed & accepted by us & our confirmation thereof to either you.

• If booking tailor-made arrangements with us we require a 70% deposit plus the cost of any bank charges applicable. On some occasions a higher deposit is required, if required you will be notified at time of booking.

• A booking is accepted and becomes legally binding only from the date when the Company has confirmed its acceptance in writing and issued a confirmation voucher. It is at this point that a contract between the Company and you (the ’Client’) comes into existence. The Contract is between the Company and the Client, being all persons named on the booking form travelling with the Company.

• The balance payment, including any surcharges applicable at that time, must be paid to the Company later than 60 days before departure .
• Payment can be made by Wire transfer to the banking details sent while booking. The Company reserves the right to charge 5% of the total of all monies due in relation to payments made by credit card.

• The Client may cancel the booking at any time provided that the cancellation is communicated to the Company in writing. Cancellation charges will be applied as shown below calculated from the day when written notice is received by the Company. The more notice that the Company receives; the less the Company will charge the Client.

Period before departure:

60 days or more – Forfeit of deposit of paid
59 – 31 days – 50% of total cost or deposit – whichever is the greater amount
30 days or less – 100% of total cost

• The Company reserves the right to cancel a tour in any circumstances but will not cancel a tour less than 42 days before departure, except for Force Majeure.

• The Client MUST take out suitable travel insurance in order to take part in a tour organized by the Company. Clients are wholly responsible for arranging their own insurance. A suitable insurance policy should provide adequate cover for medical expenses arising through illness or accident prior to or during the Safari.
• Clients must ensure that they are aware of all relevant passport and visa requirements and that they allow adequate time to obtain them. Please note that many countries require that passports are valid for six months beyond the period of the Client’s stay. Requirements can change and it is the Clients’ responsibility to ensure that they comply with current passport, visa and health requirements and take all necessary documents with them to gain access to East Africa countries.

• It is the Clients’ responsibility to ensure that he and the members of his Party do not behave in a way which causes offence or danger to others or which risks damage to property belonging to others.

• All Clients are expected to satisfy themselves prior to booking that they are fit and able to complete the itinerary of their chosen tour as described in the Company’s brochures.

• All participants in tours operated by the Company are expected to obey the laws and regulations of the countries visited.

• Anyone suffering from illness or disability or undergoing treatment for any physical or medical condition must declare the true nature of such condition at the time of booking and make arrangements for the provision of any medication or other treatment required during the tour.

• If the Client has a complaint about any of the tour arrangements, the Client must bring it to the attention of the tour leader or other representative of the Company at the time so that they may use their reasonable endeavours to rectify the situation.
• If the Client has any special requests, he should inform the Company at the time of booking.
• If the Client has a complaint about any of the tour arrangements, the Client must bring it to the attention of the tour leader or other representative of the Company at the time so that they may use their reasonable endeavours to rectify the situation.
• If the Client has any special requests, he should inform the Company at the time of booking.